TERMS OF SERVICE USAGE
The benefits & Usage of the Silver Assistance Services plan include:
Top Priority Call Answering: Your calls will be answered with top priority by our team of experienced professionals who will provide excellent customer service and support.
Only Applicable for Members
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Reminder & Schedule: With us, you can easily set reminders and schedules. Our Virtual Assistant will ensure you never miss a meeting or appointment. They will reach out to you via phone or email the day before and on the scheduled day to remind you of your upcoming commitments.
Only Applicable for Members
How it works: You can enjoy the convenience of setting up to 7 reminders and schedules for free each month. However, after reaching the limit, each additional instance will cost $9.99.
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Directory Service: We will provide you with a directory of important phone numbers, including emergency services, to help you quickly access the information you need.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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30 instances Free each month after that it will be $4.99 each month
How it works: We understand due to lots of third-party Ads on search Engines you ended up in the wrong place or you couldn’t find the right contact here will assist you just call us and let us know where you would like to connect out Virtual assistant agent provide you a Phone number or Transfer on request.
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Spam Call Alert & Verification: We will alert you of potential spam calls and verify the authenticity of callers to ensure that you are protected from scams and fraud.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
How it works: We are aware that scams and fraud have been on the rise lately. If you have received calls or emails requesting payment and you are unsure about their authenticity, we are here to assist you. Our Virtual Assistant agent will conduct a thorough investigation on your behalf to ensure that you are dealing with a genuine entity.
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Right Party Contact & Transfer: We will attempt to contact the appropriate party for you and transfer your call to them.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
How it works: If you're unable to find the phone number for a specific entity, our Virtual Assistant agent is here to assist you. Simply let us know the entity you wish to reach, and our agent will provide you with the relevant phone number or facilitate a transfer upon your request.
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Basic Technical Assistance: We will provide limited technical assistance to help you with common computer and software issues.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
What does Includes:
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Software installation and uninstallation: We can help you with the installation or removal of software programs on your device, ensuring smooth and hassle-free operations.
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Junk file cleaning: Our team can assist in cleaning up unnecessary and temporary files that may be taking up space on your device, optimizing its performance and freeing up storage.
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Email configuration: If you need help setting up your email account on various devices or email clients, our experts can provide guidance and support to ensure proper configuration.
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Wired printer setup: We can assist you in setting up your wired printer, connecting it to your device, and ensuring it functions correctly, allowing you to easily print documents.
With our Basic Technical Assistance package, we aim to provide you with essential services to address common technical needs and enhance your overall user experience.
Please note that our Silver Assistance Services plan does not include unlimited technical support or assistance with complex technical issues. If you require additional technical assistance, please contact our support team to discuss your options.
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The benefits & Usage of the Gold Assistance Services plan include:
Note : All Silver plans services includes in Gold Plan
Right Party Transfer Bypass IVR: We will transfer your call directly to the appropriate party, bypassing the Interactive Voice Response (IVR) system to save you time and provide a seamless customer experience.
Non-Member Price for Service:
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Each instance costs $69.99
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Member Price for Service:
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Each instance costs $29.99
How it works: We understand the frustration of waiting in long queues and navigating through IVR systems. That's why we're here to assist you. If you need to reach a customer service department with lengthy wait times, simply contact us. Our Virtual Assistant will bypass the IVR for you and hold the line on your behalf. Once connected, they will bridge the call so you don't have to stay on hold the entire time and release the call to maintain privacy.
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Billing Accounting Services: We will provide you with detailed billing and accounting services to help you keep track of your expenses and payments.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
How it works: We understand the challenges of deciphering extra charges and fees that often lead to higher bills or account discrepancies. Rest assured, our Virtual Assistant agents work under the supervision of professional accountants. They are equipped to identify any missing elements or additional charges on your bills, providing you with detailed information on these extra charges. With their expertise, you can effectively reduce unnecessary expenses and optimize your costs.
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Billing Accounting & Negotiation: We will assist you with negotiating lower bills and better rates with your service providers.
Non-Member Price for Service:
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Each instance costs $69.99
Member Price for Service:
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Each instance costs $29.99
How it Works: We understand the challenges of deciphering extra charges and fees that often result in higher bills or account discrepancies. With our Virtual Assistant agents, supervised by professional accountants, you can rest assured that they will identify any missing elements or additional charges on your bills. They will provide you with detailed information about these extra charges, enabling you to effectively reduce unnecessary expenses and optimize your costs.
If you're not comfortable with or unsure about negotiation, don't worry. Our expert Virtual Assistant can handle the negotiation on your behalf. They will make every effort to reduce the extra unnecessary charges for you. To maintain security, if the negotiation is conducted via conference call, you will need to be present. If it is done through email, our expert will draft an email for you to send from your own email account.
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Transfer Home Services on Moving: We will assist you with transferring your home services to your new location when you move.
Non-Member Price for Service:
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Each instance costs $199.99
Member Price for Service:
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Each instance costs $99.99
How it works: Moving to a new place can be a busy time, with multiple services to transfer or set up. But there's no need to worry anymore. We can handle all the service transfers on your behalf. Whether it's TV, internet, or utility services, we'll take care of it for you. Whenever we need your input, we'll connect with you on a call to obtain the necessary information, such as security codes or answers. Rest assured, we'll handle the rest, so you won't have to spend time calling and waiting on hold with multiple companies.
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Seasonal Hold Assistance: We will assist you with placing your services on seasonal hold when you do not need them, ensuring that you are not charged for services you are not using.
Non-Member Price for Service:
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Each instance costs $69.99
Member Price for Service:
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Each instance costs $29.99
How it Works: If you have multiple homes and frequently travel, it's easy to forget to put your home services on seasonal hold or face long customer service queues. But worry no more! With our Virtual Assistant Program, you can schedule seasonal holds for your home services or rely on us to handle the long queues for you. Whenever we require your input, we'll connect with you on a call to gather the necessary information, such as security codes or answers. Rest assured, we'll take care of the rest, so you won't have to spend time making multiple calls and waiting on hold with different companies.
Assistance Price on Comparison: We will provide you with a comparison of prices for similar services to help you find the best deal.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
How it Works: If you're paying higher bills for your home services and want to explore competitive pricing in your area, we've got you covered. Simply let us know what you're looking for, and our Virtual Assistant agent will gather all the available options and prices for you. This way, you can easily compare and choose the right package that fits your needs and save on your bills.
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Consulting to Setup New Service: We will provide you with consulting to set up new services and select the best options for your needs.
Non-Member Price for Service:
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Each instance costs $19.99
Member Price for Service:
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Each instance costs $9.99
How it works : If you're paying higher bills for your home services and want to explore competitive pricing in your area, we've got you covered. Simply let us know what you're looking for, and our Virtual Assistant agent will gather all the available options and prices for you. This way, you can easily compare and choose the right package that fits your needs and save on your bills. Once you've found a deal you like, if you're unable to contact the service provider or don't want to wait on hold, our Virtual Assistant can set up the service on your behalf. They will also handle the necessary follow-ups until your new service is installed and will take you on call while providing the sensitive information to maintain Privacy.
Please note that our Gold Assistance Services plan does not include unlimited technical support or assistance with complex technical issues. If you require additional technical assistance, please contact our support team to discuss your options.